I've worked at various customer service jobs at various call centers for well over a decade, and while I may not have learned how to make angry people happy, I've certainly learned how to make angry people angrier. I find adopting the persona of a dipshit who's just following orders helps.
And while it's virtually impossible to manipulate angry people into doing what you want, the angrier you get them, the more likely it is that they're going to do something. And despite how anger makes you feel, it certainly doesn't make you any smarter.
It's possible that I'm not a very good customer service employee.
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